Contact information
BIODECOM Contact Policy
Contact Information
At BIODECOM, we value our customers and are committed to providing excellent service and support. If you have any questions, concerns, or feedback regarding our products or services, please feel free to reach out to us. Our team is here to help and will respond to your inquiries as promptly as possible.
How to Contact Us
Email:
For the fastest response, please email us at customerservice@biodecom.com. Our customer service team monitors this email address regularly and will get back to you within 24-48 hours.
Mailing Address:
If you prefer to contact us by mail, please use the following address:
BIODECOM Customer Service
PO Box 216
Guilford, CT 06437
When to Contact Us
- Product Inquiries: If you have questions about our BIODECOM Tabs or any other product.
- Order Status: For updates on your order, including shipping and delivery times.
- Returns and Exchanges: For assistance with returns, exchanges, or to understand our return policy.
- Technical Support: If you encounter any issues with our website or need technical assistance.
- General Feedback: We appreciate your feedback and suggestions on how we can improve our products and services.
Response Time
We aim to respond to all inquiries within 24-48 business hours. During peak times or holidays, response times may be slightly longer, but we will do our best to assist you as quickly as possible.
Privacy
Your privacy is important to us. Any personal information you provide in your communication with us will be handled in accordance with our Privacy Policy. Please do not send sensitive information, such as credit card details, via email.
Thank you for choosing BIODECOM. We look forward to assisting you and ensuring you have a positive experience with our products and services.